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Shipping and Delivery Policy

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Effective Date: December 23, 2025

At Shine It Clean ("Shine It Clean," "we," "us," or "our"), we provide professional residential and commercial cleaning services across India through our website www.shineitclean.com (the "Site") and mobile application (the "App"). As a service-based company, we do not sell or ship physical products. Instead, this Shipping and Delivery Policy ("Policy") outlines how we "deliver" our cleaning services ("Services") to your location, including scheduling, arrival times, service areas, and handling any delays or issues. This Policy is part of our overall Terms and Conditions and applies to all bookings.

By booking a Service, you ("User," "you," or "your") agree to this Policy. We reserve the right to update it; material changes will be notified via email or on the Site.
 

1. Overview of Service Delivery

  • No Physical Shipping: Shine It Clean does not handle the shipment of goods. Our "delivery" refers to the on-site arrival of our vetted Service Providers (trained cleaners) to perform cleaning tasks at your specified residential or commercial property.

  • Service Types: Includes standard cleaning, deep cleaning, and specialized options (e.g., post-construction or eco-friendly cleanings).

  • Booking Confirmation: Upon payment, your booking is confirmed via email/SMS with details on the scheduled "delivery" date, time slot, and Service Provider information.
     

2. Service Areas and Coverage

  • Geographic Coverage: We operate in major cities across India, including but not limited to Bangalore, Mumbai, Delhi-NCR, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad, and Jaipur. Availability in other locations is expanding—check the Site/App for real-time coverage.

  • Eligibility: Services are available only in serviced areas. If your property is outside our coverage, we will notify you at booking and offer alternatives (e.g., rescheduling or referral to partners).

  • Rural/Remote Areas: Limited availability; additional travel surcharges may apply (quoted at booking).
     

3. Delivery Times and Scheduling

  • Standard Time Slots: Services are scheduled in 2-4 hour windows (e.g., 9 AM - 1 PM or 2 PM - 6 PM) to accommodate traffic and preparation. Exact arrival times are estimated and shared 30 minutes prior via SMS.

  • Booking Lead Time:

    • On-demand bookings: Same-day or next-day availability in select areas (subject to Service Provider slots).

    • Scheduled bookings: Book up to 30 days in advance; earlier bookings get priority.

  • Recurring Services: For subscriptions (e.g., weekly cleanings), deliveries recur on the selected day/time, with flexibility to adjust via your Account.

  • Holidays and Peak Times: Reduced availability on national holidays, festivals (e.g., Diwali, Holi), or high-demand periods (e.g., monsoon season). We notify you 48 hours in advance if affected.
     

4. Delivery Costs

  • Free Delivery: Service Provider travel and arrival are included in the quoted Service Fee. No separate shipping charges apply for service providers. Delivery charges will be applicable on any other products sold on our site as determined by our logistic partners & will be displayed at checkout.

  • Surcharges:

    • Out-of-area travel: 10-20% of Service Fee (e.g., for suburbs beyond 20 km radius).

    • Peak-hour or after-hours (e.g., evenings/weekends): Up to 25% additional.

    • All surcharges are transparently displayed during booking.
       

5. Tracking and Updates

  • Real-Time Tracking: Use the Site/App to track your Service Provider's estimated arrival (GPS-enabled with your consent). You'll receive:

    • Confirmation email/SMS upon booking.

    • Reminder 24 hours before.

    • En-route update 30-60 minutes prior.

  • App Notifications: Enable push notifications for live updates. If no App, opt for SMS alerts.
     

6. Delays, Cancellations, and Issues

  • Delays: We aim for on-time arrival in 95% of bookings. Delays due to traffic, weather, or unforeseen issues (e.g., vehicle breakdown) may extend by up to 30 minutes. If delayed over 1 hour, we'll offer a partial refund (pro-rated) or rescheduling.

  • Non-Delivery: If a Service Provider cannot arrive (e.g., due to force majeure like strikes or pandemics), we'll:

    • Notify you immediately.

    • Provide a full refund or credit for a future booking.

    • Attempt redelivery within 24 hours where possible.

  • Access Issues: Ensure your property is accessible (e.g., provide gate codes). Failure to do so may result in rescheduling at your cost.

  • Refunds for Delivery Issues: See our Cancellation and Refund Policy for details. Contact support@shineitclean.com for disputes.
     

7. Sustainability and Eco-Friendly Delivery

  • We prioritize green practices: Service Providers use fuel-efficient vehicles, and we optimize routes to reduce carbon emissions. Opt for "Eco-Delivery" during booking for clustered services in your area.
     

8. Contact Us

For questions about delivery, tracking, or issues:

Shine It Clean is committed to reliable, hassle-free service delivery. Thank you for choosing us to keep your spaces spotless.

Last Updated: December 23, 2025.

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